AQ88 FAQ — answers to all your questions

No. Under AQ88's terms, each person is allowed only one account. Creating multiple accounts may result in bonus cancellation and account suspension. If you're unable to access your previous account, please contact support.

KYC (Know Your Customer) verification is mandatory on AQ88 for security purposes. It helps prevent fraud and keeps your account protected. You will typically need to upload a photo of your NID or passport before your first large withdrawal. Once verified, withdrawals are processed even faster.

Yes, once your AQ88 registration is complete, you can log in immediately to deposit and start playing. Some demo games are available without a deposit. However, it's recommended to verify your account for bonuses and withdrawals.

Start by checking that Caps Lock is off and that you're entering the correct mobile number or email. Clear your browser cache and cookies, then try again. If the problem continues, click the "Forgot Password?" link. Still no luck? Reach out to the support team.

On the login page Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and you'll receive an OTP or reset link. Set a new password and log back in. The whole process takes under 5 minutes.

After logging in, go to Profile Settings and click the "Security" tab. From there, enable 2FA — you can choose between Google Authenticator or SMS OTP. Once activated, every login will require an additional code, keeping your account significantly more secure.

AQ88 supports deposits and withdrawals via Bangladesh's most popular mobile banking services — Mobile Banking, Nagad, and Rocket. Debit and credit cards as well as bank transfers are also accepted. All methods are fast and secure.

The minimum deposit on AQ88 is generally BDT 500 and the minimum withdrawal is BDT 1,000. Maximum limits may vary depending on the payment method and account level. Check the payment page or contact our support team for specific limits.

Withdrawal requests at AQ88 are typically processed within 15 to 30 minutes. First-time withdrawals may take a little longer if KYC verification is incomplete. A fully verified account gets the fastest payment processing.

First, wait a few minutes — network delays can sometimes slow things down. If the issue persists, contact support with your transaction ID and a screenshot. The team will investigate and resolve it promptly.

As a new member Register Once you complete registration and make your first deposit, the welcome bonus is automatically credited to your account. Full details on the bonus amount and conditions are available on the Promotions page. If you have a promo code at the time of registration, be sure to apply it to claim your bonus.

Wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. For example, a 20x wagering requirement on a BDT 1,000 bonus means you need to wager BDT 20,000 in total. Requirements vary by bonus, so read the offer page carefully.

AQ88 offers a weekly cashback deal for regular players. If you had a net loss the previous week, a set percentage of that amount — typically 5%–15% — is credited back to your account at the start of the following week. Cashback offers generally come with lower wagering requirements.

Loyalty points are automatically earned with every bet you place on AQ88. Accumulated points can be redeemed for bonus cash, free spins, or special rewards. The more points you earn, the higher your VIP level — and the better the perks.

AQ88 features Live Casino (Baccarat, Roulette, Blackjack, Poker), hundreds of slots, Sports Betting (cricket, football, tennis, and more), fish games, and much more — over 1,000 games all on one platform.

Yes! AQ88's Live Casino Live Casino features real-time video streaming with professional dealers in HD quality, including an in-game chat option. This experience is delivered through partnerships with world-class providers like Evolution and Pragmatic Play.

AQ88's Sports Sports Betting covers cricket, football, badminton, tennis, basketball, volleyball, and 20+ other sports. All major tournaments popular in Bangladesh — IPL, BPL, World Cup — are covered. Live Betting is also supported.

All slots and RNG (Random Number Generator) games on AQ88 are certified by independent auditing bodies. Results are entirely random and unpredictable. Live games feature real dealers, ensuring full transparency.

The AQ88 app is available directly from our App Page from our app page. Android users can download the APK file and install it directly (you'll need to enable installation from unknown sources). iOS users can visit the website in Safari and add it to their home screen.

Check your internet connection — a strong Wi-Fi or 4G signal gives you the best experience. Clear the app cache and make sure you're on the latest version. If the problem persists, try uninstalling and reinstalling the app.

Yes, the AQ88 app includes every feature available on the website — games, deposits, withdrawals, bonuses, and support. On top of that, the app offers biometric login, push notifications, and faster loading speeds.